Case study · Payroll, finance and HR
Riverside: payroll, finance and HR brought onto one platform
A multi-year programme in three phases: people and payroll, then finance, then AI-supported HR. Each phase paid back in under seven months.
UK housing associations
Customer stories from UK housing associations
Riverside is one of the UK's largest registered providers of social housing. Over a multi-year programme, PCL One moved its payroll, finance and HR onto one platform.
One programme, three phases
Phase 1
People and payroll
Work schedules and pay codes standardised onto one platform. Payroll sign-off about 90% faster.
Phase 2
Finance
Chart of accounts rationalised, rent billing automated across 56,000+ properties.
Phase 3
AI-supported HR
80% of routine HR requests handled by AI, with answers in minutes.
The case studies
Case study · Finance
Riverside: real-time financial visibility across 56,000+ properties
A rationalised chart of accounts, automated rent billing and three-way invoice matching gave the finance team one view of cash, receivables and payables.
Case study · Payroll
Riverside: payroll sign-off time cut by about 90% for 3,500+ employees
More than 500 work schedules and 400 pay codes were standardised onto one platform, with payroll brought forward two months when the legacy system failed.
Case study · HR
Riverside: 80% of routine HR requests handled by AI
Round-the-clock employee support, AI-assisted recruitment and drafting moved routine HR work off the service desk, so answers arrive in minutes.
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PCL One (PayrollCloud Limited)
International House, 12 Constance Street
London E16 2DQ
United Kingdom