Capability - Permitting & Licensing

From intake to approval - in a workflow your team can manage and explain

Building permits, business licences, and animal licences each follow a different process. When they run inside the same system, intake is consistent, approvals are trackable, and residents get answers without calling.

→Applications through one intake process - consistent regardless of submission channel
Unified intake
→Review, routing, and approval follow a configured workflow - trackable at every stage
Structured routing
→Applicants check status and download documents through the citizen portal
Self-service status
→Fee payment triggers workflow progression and finance entry - connected
Connected workflow

Permitting and licensing areas we implement

Building Permits

Permit Application Intake
Application Routing & Assignment
Review & Comment Workflow
Inspection Scheduling
Permit Issuance
Condition Tracking
Fee Collection
Document Management
Status Visibility
GIS / Parcel Integration

Business Licensing

Business Licence Applications
Licence Approval Workflow
Licence Issuance
Annual Renewal Notices
Renewal Processing
Fee Collection
Licence Records Management
Bylaw Compliance Notes

Animal Licensing

Animal Licence Applications
Licence Issuance
Annual Renewal Workflow
Renewal Notices
Fee Collection
Licence Records
Restricted Breed & Category Tracking

Citizen Portal (shared)

Online Permit ApplicationsPermit & Licence StatusDocument DownloadFee Payment (Moneris · Paymentus)Application History

Canadian Municipal Context

Building permit workflows in Canadian municipalities must reflect provincial building code approval stages, municipal inspection scheduling requirements, and third-party payment processors. Animal licensing requirements vary significantly by municipality - restricted breed definitions, licence categories, and renewal periods are set by local bylaw and must be configured accordingly.

For development applications, zoning reviews, and subdivision approvals, see Planning & Development Permitting.

See Planning & Development Permitting →

Operational shifts in permitting

Intake consistency

Applications follow the same process regardless of channel.

Staff effort

Teams handle complex cases. Status enquiries handled by the portal.

Audit trail

Every application, approval, payment, and notice logged in the system.

Renewal reliability

Upcoming renewals flagged and tracked - not staff-dependent.

Review your permitting and licensing workflow priorities

Consolidate your intake and approval processes for building, business, and animal licensing.

Book a Workflow Review Download the Readiness Guide